Akron Hardware is dedicated to being your best source in wholesale distribution, and we continue to make improvements in serving you better.
We are actively integrating our systems and facilities with Midwest Wholesale Hardware in order to streamline your experience with us. With this process in place, you will
now have access to over 60 quality product lines from 10 distribution centers across the country. This clearly creates the industry’s largest distribution network stocked with the depth and breadth of inventory you require.
One significant initiative is the installation of an improved software system called Prophet 21. The Accounting, Inventory Control, and Order Entry departments for all brands, will now operate on this same platform. This allows us to access account information and process your orders more efficiently. Business documentation such as invoices, statements, and packing lists will have a slightly different look that reflect this new system integration.
For security purposes, customer credit card information cannot be transferred into our new system. If you wish to pay by credit card, you will need to provide that information once again. Moving forward, this data will be stored securely in our system.
Our website has also been redesigned, making it a more valuable resource for industry information and purchasing products online. If you purchase products online as a registered user, you will be required to change your password the first time you log on to the site. Your user name will stay the same and all your account information will remain in tact.
All of our sales and customer service contacts - phone numbers, fax lines, mailing addresses, will remain the same. Our outside sales force will be combined to proactively call on customer accounts. We urge our customers to continue doing business in the same manner as they have in the past.
One aspect that has not changed is our commitment to serving you at the highest standard within the industry. As we continue to move ahead, you will be provided with updated information. If you have any questions or concerns, please contact us at 800-321-9602 during normal business hours.
All of us look forward to growing our partnership with you well into the future!